Loading ...
Grupo Ruza

Customer Service

Due to our trajectory and experience in the transportation business, we have achieved a service that provides peace of mind to each and every one of our clients. Having said that, we´d like to offer you the following services:

Operadores - Grupo Ruza
  • Plant Supervisor in all shifts..
  • Reports trough WhatsApp for free seats and arrival times.
  • Monthly Reports concerning Occupancy, On-Time Arrivals and Incidents..
  • Incidents Reports.
  • Weekly, Biweekly or Monthly Schedules according to the client's requirements..
  • In-Plant Service to meet the users requirements and timely response (to be set according to the service needs).
  • Constant review of the routes to achieve best paths based on capacity and journey, seeking a profit for both parties.
  • Permanent training is provided to all our staff, as well as to new and current users.
  • Routes and Mapping Creation using Google Maps.
  • A procedure for taxis payment in case of delay or loss of service due to our cause.
  • Users surveys to verify the services quality and to identify possible opportunities areas.
Do you have questions about our services ?

Don´t hesitate to contact us through our contact form or straight-up to our phone lines.