At Grupo Ruza we know that we cannot guarantee not to fail, since transport is affected by external and internal factors, so that's why:
- We promise that the response time in case of Contingency will be a maximum of 20 minutes.
- We have a Transportation Supervisor, both on the ground and on routes to verify the quality of service and passenger safety.
- We are fully responsible for the use and handling of the vehicles and the personnel that drives them, separating the contracting company from any responsibility.
- We have Emergency Vehicles in strategic points of the zone to cover any unforeseen issues on the route.
- We have at least ONE emergency unit assigned to the plant in case of any setback.
- We established operating procedures for the drivers of the vehicles in case of accident and / or emergency.